Terms & Conditions
Adelaide Chauffeur & Tours Booking Terms & Conditions
Thank you for choosing Adelaide Chauffeur & Tours as your preferred transport service any accepted bookings are subject to the terms and conditions as outlined below. By confirming your booking with us, you are also accepting the following terms and conditions:
Bookings and Payments
These conditions are current and effective as at 1st April 2026.
When choosing Adelaide Chauffeur & Tours as your preferred transport service, by confirming your booking you are accepting the terms and conditions as outlined below.
Prices provided are valid for up to 30 (thirty) days at the time of quotation and are subject to vehicle availability. Prices quoted are all inclusive of 10% GST and are calculated in Australian dollars.
Rates are dependent on the vehicle type and any other additional hiring requirement. Prices provided include GST and exclude tolls, parking charges, airport levies, credit card fees and any surcharges. If relevant, these additional fees will be charged directly to the credit card supplier or for our account holders processed on the current monthly invoice.
Bookings with the following times attract surcharges as per below:
Between 1:00am – 4:00am (0100 – 0400) $45
Between 4:01am – 5:00am (0401 – 0500) $35
Between 5:01am – 6:00am (0501 – 0600) $25
Between 11:00pm – 12:59pm (2300-2459) $25
South Australian Public Holidays attract a flat $45 per transfer charge plus an additional $15 for airport pickups.
Hourly hire charges will be advised at the time of quoting.
Christmas Day, Boxing Day, New Year’s Eve and New Years Day rates all carry a surcharge, and you will be notified of this cost prior to being charged.
A valid credit card is required (even if you are paying via EFT or cash) and the following deposit payment is required as per below:
Airport & other single transfers –
All tours – $100 (one hundred) non-refundable deposit.
Weddings – $350 (three hundred & fifty) non-refundable deposit.
To enable us to book your tour, we will require pick up location(s) and relevant destination(s). In addition to this we need to know passenger numbers and the time frame you would like to book our services for as well as a contact name and number for the day.
Upon agreeing to book our services, we will confirm your booking via email. We will also request credit card details to hold on file to charge a non-refundable deposit on the day the booking is made. This deposit secures the vehicle(s) & driver(s) for your chosen date and/or time.
Tours are charged at the agreed hourly rate and after the minimum hour charge has passed are calculated in 15min increments until the tour has ended or you have been dropped at your destination.
For a ‘full day’ tour which is usually 8 (eight) hours we recommend:
Your choice of 2 (two) wineries, your lunch stop, then another 2 (two) wineries after is a nice leisurely pace without being rushed. Keep in mind if you’re considering silver service or fine dining lunch, some of these can take up to 2.5 (two and a half hours).
To assist our clients in providing a full service we offer the following optional Concierge Services:
1. Winery & Restaurant Booking Concierge*:
Cost of $99
We will book in all of your wine tastings, restaurant bookings and other activities.
2. Custom Curated Winery Tour*:
Cost of $150
We will book & design a premium, fully customised itinerary designed to match your preferences, featuring hand-selected wineries, dining and a thoughtfully planned route for the perfect day out. This service includes the winery & restaurant bookings.
Should you opt for this, please let us know:
Your preferred lunch style or location (e.g. pub, fine dining, bakery) plus any dietary requirements.
*Please note the cost does not included the cost of any tastings, experiences or meals. If required by the venue(s) we will book the standard tasting experiences. In which case the credit card provided will incur the tasting/ booking costs.
Booking your Own Trip?
If you are booking your own tour & tastings please ensure you allow for travel time when scheduling cellar door visits and confirm the specific times for tastings and lunch, as these may vary between venues.
Once confirmed, we would appreciate it if you could please share your itinerary with us.
Adelaide Chauffeur & Tours accepts payment via the following methods and the service charges are shown alongside:
Visa 2%
MasterCard 2%
AMEX 3%
Direct Deposit & Paypal attract no charges
Chauffeur gratuity is at your discretion
Any unpaid invoices greater than 14 (fourteen) days from the date of invoice will incur a 4.75% surcharge of the total account. Invoices outstanding longer than the initial 14(fourteen) days may be charged an additional 3.00% on top of the existing 4.75%, both of which will be charged at our discretion.
Cancellations & Refunds
Should our driver be on their way or is waiting at the agreed location when we are advised of the cancellation this will be charged in full.
If we are advised of the cancellation with:
Less than 2 hours’ notice or on the way – 100% of total fare cost
Between 2 hours’ and 6 hours’ – 50% of total fare cost
More than 6 hours’ No fee charged
If you are unable to locate the driver and do not notify us, you will be charged as a ‘no show’ and liable for the full fare cost.
Winery & hourly hire tours cancellations are:
Less than 48 hours’ notice – $300 charge
More than 48 hours’ notice – No charge except for $100 deposit
Charges other than initial $100 deposits may be applied to any future bookings within 12 (twelve) months of original booking date.
Customary itinerary planning and booking fees are not refundable or appliable to any future bookings.
Please ensure you read the cancellation charges prior to booking.
No shows – are charged the full transfer costs as the cancellation fee.
Itineraries & Amendments
If you wish to make any changes to your booking after it has been confirmed, these can only be accepted subject to availability we reserve the right to charge a fee in relation to any amendments made and in addition to any other charges.
Adelaide Chauffeur & Tours requests 24 hours’ notice for ANY amendments made to bookings to avoid additional charges, should you wish to ‘amend’ your agreed pickup time(s) we will do our best to fulfill this for you but may not be able to do so if it clashes with another booking.
Our office (or driver) will advise whether this should be the case and whether we can come to an agreed alternative pickup time. Should we not be able to accommodate this we will need to charge you for the booked transfer as per the cancellation charges as per above.
We will monitor all flight arrival times to ensure that your chauffeur is at the terminal when you disembark. Regardless of how long your flight is delayed, normal waiting periods commence from ACTUAL flight arrival time and NOT the scheduled arrival time.
We provide 30 (thirty) minutes of complimentary wait time for Domestic and up to 60 (sixty) minutes for International.
Unless our office or our driver(s) have been advised, wait times may apply and are charged as per our point to point charges.
For all incoming domestic flights, your driver will enter the terminal 30 mins after your flight has landed and 15 mins for business class with carry on and will be waiting with a digital name sign. For domestic arrivals we will be waiting at the bottom of the escalators.
Once your international flight has landed, for economy class passengers your driver will enter the airport forty-five minutes (45 minutes) after your plane has landed and for business class passengers your driver will enter the airport 20 (twenty) minutes after your plane has landed and wait for you at the international departures.
Please remain inside of the international area until your driver has located you, even in the case if your plane is early.
We cannot guarantee the availability of a car/driver beyond the original time booked. Your driver will attempt to contact you if you have not yet arrived and will wait a further 5 (five) mins at no extra charge.
You are required to contact us by phone if extra waiting time is required as additional charges may apply as per below.
Point to point waiting times
When our services have been booked for a specific time, we offer a complimentary waiting time of 5 (five) minutes when servicing your booking. Any additional waiting time after the complimentary wait time will be charged as per below and include GST.
$2.00 per minute after complimentary 5 minutes up to 30 minutes
$3.00 per minute after 30 minutes and up to 1 hour inclusive
$4.00 per minute after 1 hour has passed and until pickup
Wait times are charged at our discretion.
The following charges will apply at our discretion, at a maximum:
Up to 1 hour $10.00 / $15 International
1 – 1.5 hours $25.00
1.5 – 2 hours $35.00
2 – 3 hours $40.00
More than 3 hours $50.00
Client Responsibility & Liability
Adelaide Chauffeur & Tours and/or contractors are not liable in the event of a mechanical breakdown while on hire nor are we responsible for any delays or termination of journey caused by motor vehicle accidents, road works, delayed flights etc and we will work with you to arrange alternative transport for you.
In the event the client or any member of the clients’ party causes damage to the vehicle, the client will be financially responsible to repair that damage.
The client and/or passenger(s) being transported assume(s) full financial liability for any damage to the vehicle caused during the trip.
We will not be held liable if at the time of booking there is no mention of excess luggage, surfboards, etc. Should another vehicle be arranged, you will be charged the full rate for the original vehicle regardless of if your booked driver completes the trip booked.
Adelaide Chauffeur & Tours are not responsible for any lost, missing, or damaged items etc in the vehicles however we will do our best to return your goods to you at a mutually agreed time and/or date. Should we need to make a special trip for you this will be added to your invoice.
Alternatively, if we are unable to come to an agreed time, we will leave the items at our nearest police station for the party to collect.
A minor is considered a person under the age of full legal responsibility and in South Australia is under 18 years of age.
As all our drivers have police clearances with DHS we are able to transport children, vulnerable and persons with special needs.
Passengers who are aged 11 (eleven) years or under, must be accompanied by either a parent or guardian, the only exception is if prior to transport there has been an agreement confirming the drop off point and advising the details of the adult who will be collecting the minor. Before we can release the minor, we ask the collecting adult to show proof of identification which may include taking photos or copies of other identification for this proof.
When travelling in a motor vehicle in South Australia, all children under 16 years of age must be restrained in a suitable approved restraint that is properly adjusted and fastened.
Seat belts are required by law to be worn by every passenger of any vehicle you and/or your group(s) are transported in. If we are pulled over for inspection during your tour, both the individuals and driver may receive a fine, that being the case the total cost of these fines will be charged against the card supplied at the time of booking.
When travelling in a motor vehicle in South Australia, all children under 16 (sixteen) years of age must be restrained in a suitable approved restraint that is properly adjusted and fastened.
Children up to the age of 6 months
- Must use an approved rear facing infant restraint.
- Must not travel in the front seat of a vehicle
Children 6 months up to 4 years
- Must use either an approved rear facing infant restraint or a forward-facing child safety seat with an inbuilt harness.
- Must not travel in the front seat of a vehicle.
Children 4 years up to 7 years
- Must use either an approved forward-facing child safety seat or booster with an inbuilt harness (depending on their size), with a properly fastened and adjusted lap-sash seatbelt
- Must not travel in the front seat of a vehicle, unless all the other seats are occupied by children who are under 7 years.
Children 7 years up to 16 years
- Must use a seatbelt that is properly adjusted and fastened.
We do not allow any animal on board our vehicles except for authorised service/assistance dogs. Any soilage incidences will be the responsibility of the owner to pay the sanitation fee of $850.
Vehicle Use & Conduct
As Adelaide Chauffeur & Tours does not have a liquor licence, we are unable to have passengers drinking or eating in ANY of our vehicles.
As part of the Transport passenger Act, inspectors may randomly pull our drivers over to inspect their licence and accreditation and may also inspect the vehicles for opened containers. If the inspector finds any one in possession of any opened bottles/cans of alcohol on board, both Adelaide Chauffeur & Tours AND the individual(s) onboard may be fined which carries a maximum penalty of $1,250.
The driver may also lose their accreditation on the spot meaning they will be unable to finish the tour/transfer and all parties will need to find an alternative way to the destination at your own expense. If this occurs the tour/transfer will be charged in full as per the quote given regardless how far into the trip you may be.
Consumption of water within all our vehicles is permitted but we will not allow any other food or beverages to be consumed at any time. Water is supplied by Adelaide Chauffeur & Tours when you are on tour (please note: this does not apply to any unopened beverages you have purchased whilst on tour with us).
We ask all on board keep our vehicles as clean as possible and any rubbish you may have on board is taken with you.
Sanitation fee for all vehicles is $850.00 per incident.
Vehicles cannot be loaded beyond seating capacity. Luggage must fit within boot capacity. Luggage, prams, etc are restricted to boot capacity only. Those which do not fit in the boot of a sedan will not be placed within the vehicle under any circumstances. In this instance it is up to the client to organise alternative transport for their luggage and arrange payment for this.
When it comes to use of seats, a person must not stand on or place a foot on a seat in a public passenger vehicle as this carries a maximum penalty of $750 and may be charged at the driver’s discretion,
Smoking and/or vaping is strictly not permitted in any of our vehicles.
In the event of smoking, drug taking or substance abuse, the driver may ask passengers to leave the vehicle.
If the trip is terminated, the booking will still be charged in full.
Drivers may request passengers to cease drinking or leave the vehicle at their discretion.
If the individual in question is part of a group, it will be up to the other travellers as to whether they continue their trip with us and if they choose not to proceed with the booking, they will be charged as if the trip had been fulfilled per the original booking.
Should this be the case, it will be up to the individual/group to make their own way from the point they had left the vehicle.
Should any of our drivers, co-workers, contractors, or any other person working for or on behalf of Adelaide Chauffeur & Tours feel any of the passenger(s) need to cease drinking, they will be asked to do so and provided with a sick bag for their use if required.
The driver may at their own discretion ask the individual(s) to disembark from the vehicle at any time and if need be, may drive to a police station for their own safety.
Harassment is classified as any verbal or physical conduct designed to threaten, intimidate, or coerce an individual including both sexual and verbal harassment. Sexual harassment includes unsolicited and unwelcomed sexual advances, requests for sexual favours, or other verbal or physical conduct of a sexual nature.
Verbal harassment includes comments that are offensive or unwelcome regarding a person’s national origin, race, colour, religion, age, sex, sexual orientation, pregnancy, appearance, disability, gender identity or expression, marital status or other protected status, including, slurs and negative stereotyping.
Boutique & Tailored Tours out of Adelaide
One thing we know, is how a personalised tour can result in a memorable and stress free trip away. Let us do the planning. Explore all of our tour options, from the McLaren Vale, Adelaide Hills to the Barossa Valley. Or simply explore the local Adelaide area where there are lots of beautiful places to visit and see.
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Our professional drivers will ensure you are transported to or from the airport in a seamless fashion, so you can relax knowing you will get there on time.
